Refund Policy

At Print Vibe Creation (https://printvibecreation.in/), we take pride in the quality of our anime merchandise. Because many of our items are custom-printed or made-to-order, we offer refunds and replacements under specific conditions to ensure a fair and transparent experience for our customers. Our policy is aligned with standard e-commerce and payment gateway (Razorpay/Cashfree) compliance.

1. Custom Printed Products (No Returns)

Please note that for all Custom Printed Products (e.g., custom mats, personalized posters, or items printed with user-provided designs):

• No returns or refunds are accepted once the order has been processed for printing.

• These items are unique to your request and cannot be resold. Please double-check your design and size selection before placing an order.

2. Valid Reasons for Requesting a Refund or Replacement

For standard/normal products, a refund or replacement may be approved if:

• Product Damage: The product arrived in a damaged or defective condition.

• Size Mismatch: The size received is significantly different from what was ordered (e.g., ordered a Large, received a Small).

• Print Quality: The print quality is objectively poor (e.g., significant blurring, incorrect colors, or printing errors) compared to the advertised product.

• Incorrect Item: You received a completely different product from what was ordered.

• Double Payment: A technical error led to an accidental duplicate transaction.

3. Conditions That Do NOT Qualify for Refunds

Refunds cannot be issued for the following:

• Change of Mind: Deciding you no longer want the item after it has been shipped.

• Slight Color Variation: Minor differences in color due to monitor display settings vs. physical printing.

• User Error: Selecting the wrong size or providing an incorrect shipping address during checkout.

• Used Items: Products that show signs of use, washing, or wear and tear.

4. How to Request a Refund/Replacement

To initiate a request, please email us at printvibecreationsales@gmail.com within 48 hours of receiving the product with the following:

• Order ID or payment receipt.

• Unboxing Video/Photos: Clear evidence of the damage, size issue, or print quality concern.

• Description: A brief explanation of the issue.

Our team will review the evidence and reply within 1–2 business days.

5. Refund Processing Time

If your refund is approved:

• The amount will be credited back to your original payment method.

• Completion typically takes 5–7 working days, depending on your bank or payment provider.

6. Payments via Razorpay, Cashfree & Other Gateways

• All payments and refunds are handled via secure, PCI-DSS-compliant gateways.

• We do not store sensitive card or UPI details.

• Disputes regarding failed transactions must be addressed directly with your bank or the gateway provider.

7. Abuse & Fraud Prevention

• We monitor for suspicious activity; multiple refund requests from the same account may trigger a fraud review.

• Raising “friendly fraud” chargebacks without contacting support may result in permanent account suspension and legal action.

8. Changes to This Policy

We reserve the right to update this policy as needed. Your continued use of the website constitutes acceptance of the latest terms.

9. Contact Us

For any refund-related inquiries, please contact:

• Email: printvibecreationsales@gmail.com

• Phone: +91 92721 09789

• Address: Flat No. 202, 2nd Floor, Vanshiv Niwas, next to Windsor County, near Relicon, Garden Groove, Ambegaon Budruk, Pune, Maharashtra 411046

Grievance Officer:

• Name: Print Vibe Creation

• Email: printvibecreationsales@gmail.com