Privacy Policy

At Print Vibe Creation (https://printvibecreation.in/), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or purchase our products, such as anime mats, posters, and other merchandise. For more details on your rights and responsibilities, please review our Terms and Conditions.

1. Information We Collect

Customer & Order Information

• When you place an order or create an account, we collect your name, phone number, email address, shipping address, and billing details.

• We clearly state that we do NOT collect or store any card details, bank details, UPI information, or any sensitive financial data.

Product & Purchase Details

• We record the details of the products you have purchased, your order history, and your delivery status.

Login Credentials

• Usernames and passwords are created by the user for accessing their account dashboard to track orders or manage personal information.

Activity Tracking

• We track interactions with our website to improve the shopping experience, manage inventory, and ensure the security of our platform.

Communication Data

• If you contact us via email (printvibecreationsales@gmail.com), we store the conversation for support and order fulfillment purposes.

Analytics Data

• We use Meta Pixel, Google Analytics, and other analytics tools to analyze website traffic, user behavior, and interactions.

2. Additional Data Collected for Payment Processing

To process payments securely, we use third-party payment gateways such as Razorpay and Cashfree Payments. The payment gateways may independently collect:

• Name, Email, and Phone number

• Billing information and Transaction details

• Device/browser metadata

We do not store or process your credit/debit card numbers, CVV, bank login details, UPI PIN, or any sensitive payment information. All payment data is handled directly by the payment gateways in accordance with RBI, PCI-DSS, and other Indian compliance standards.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders for physical products.

• Provide shipping updates and customer support.

• Manage and verify customer accounts.

• Improve website functionality and optimize the shopping experience.

• Prevent unauthorized access, fraudulent transactions, or misuse of our services.

• Analyze website performance and marketing effectiveness.

4. Data Protection & Security

We prioritize your data security through the following practices:

• We do not share or sell your personal data to unauthorized third parties.

• Customer credentials and shipping information are securely stored.

• Payment processing is handled only through secure third-party gateways like Razorpay/Cashfree.

• All payment transactions are encrypted and processed in compliance with PCI-DSS standards.

5. Website & Order Access

• Access to order tracking and account history is restricted to the account holder.

• We reserve the right to cancel orders or revoke access if users violate our terms (e.g., fraudulent activity or misuse of our platform).

6. Third-Party Services

We use third-party services such as:

• Razorpay / Cashfree Payments (Payment Processing)

• Logistics & Courier Partners (For shipping and delivery of products)

• Email service providers and CRM tools

• Analytics tools (Meta Pixel, Google Analytics, etc.)

We also run Meta Ads and may share required user data (such as hashed email or behavioral data collected via Meta Pixel) with advertisers like Meta to optimize ad delivery and measure performance.

7. Cookies & Tracking

We use cookies for user authentication, session management, and performance analytics. We also use Meta Pixel for:

• Showing relevant advertisements regarding our anime merchandise and products.

• Measuring ad performance and improving marketing strategies.

• You may disable cookies through your browser settings; however, some features of the website may not function properly.

8. Data Retention Policy

• Customer & Order data: Retained as long as necessary to fulfill orders and comply with legal/tax obligations.

• Shipping logs: Retained for up to 60 months.

• Payment metadata: Retained for 5–7 years as required by Indian financial regulations.

• Support records: Retained for up to 12 months.

9. Children’s Privacy

We do not knowingly collect information from children under the age of 13. If you believe a child has submitted personal information, contact us immediately at printvibecreationsales@gmail.com.

10. User Rights

You may contact us at any time to:

• Request access to your data or correction of inaccurate data.

• Request deletion of your data (except where retention is legally required for tax or order fulfillment purposes).

• Contact: printvibecreationsales@gmail.com

11. Data Transfers & Storage

Our servers and service providers may be located within or outside India. By using our services, you consent to the necessary transfer of your data in compliance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with the updated effective date.

13. Contact Us

For any questions about this Privacy Policy, you can contact us at:

• Email: printvibecreationsales@gmail.com

• Phone: +91 92721 09789

• Our Address: Flat No. 202, 2nd Floor, Vanshiv Niwas, next to Windsor County, near Relicon, Garden Groove, Ambegaon Budruk, Pune, Maharashtra 411046

Grievance Officer: In accordance with the Information Technology Act, 2000, the contact details of the Grievance Officer are:

• Name: Print Vibe Creation

• Email: printvibecreationsales@gmail.com